Services Delivery Operations
Many services companies are struggling with the same dilemma: How to drive operational efficiencies in order that the revenue curve is steeper than the cost curve leading to improved margins? Easier said than done, right?
People, processes and technology all play roles in solving this challenge for services delivery organizations. Agile project management is a critical component to contain costs, deliver high quality services and establish long-term relationships with clients. At V2, we are constantly refining our own services delivery operations in an attempt to overcome the same challenges faced by our clients. We walk the walk and feel we have a lot to share.
V2’s services delivery operations capabilities include:
- Develop or refine company-specific services delivery methodologies
- Map out complex ‘RFP to Go-Live’ process flows to identify manual processes
- Share agile project management methods
- Challenge whether roles and responsibilities within the services delivery value chain have been properly identified
- Develop agile onboarding methods to drive faster contribution by new team members
- Evaluate best-fit services delivery workflow and project management solutions
- Foster better knowledge sharing amongst team members
- Improve content management for service delivery team members to more effectively and efficiently access relevant data
- Enhance collaboration between services delivery, marketing and sales organizations
- Analyze key service delivery metrics through better data capture and systems refinement
