PROFESSIONAL & LUXURY SERVICES
Just when we think we’ve seen it all, along comes another innovative services company. Some take a different angle on traditional segments such as marketing, legal services, travel, healthcare, home repair, real estate, data services or consulting. Others are pioneering new segments and acting as disruptors. Luxury and concierge-oriented services are taking customer service and client relationship management to new levels.
Regardless of your services segment, there exist common but nuanced challenges spanning people, process, platforms and data. Disparate systems with fragmented views of the customer must be better integrated to form a 360-degree view. Data, whether B2C, B2B or B2B2C, must be shared across departments in a more efficient manner. Multi-channel customer service is becoming the norm. Business development efforts need to show more rigor. We can help map out your unique prospect-to-cash flow and devise an actionable plan based on our D(3P) framework. We’re one of you and we understand the challenges. Let us tell you our story and share what we are learning from a range of clients.