Travel & Hospitality
For Travel & Hospitality
Many segments of travel, transportation, and hospitality have been impacted by the global pandemic. If we hover above the recent downturn, we see an industry that was booming–an industry that has a tremendous amount of pent-up future demand. That is where V2 and Salesforce come in.
Humans love to explore new places, meet new people, and escape our day-to-day environments. Excellent customer service is at the heart of a positive travel experience, requiring service, sales, and marketing to be more tightly integrated than ever. Marketing, sales, and customer service need to be more tightly integrated. Customers expect you to know who they are, how you’ve interacted to date, and their preferences. Everyone wants to be a VIP. Everyone wants greater customer personalization in their communications and experiences. Data warehouses and data lakes bring together disparate data sources. Analytics like Salesforce Tableau and CRM Analytics can provide visualization, predictive insights, and next-best-action recommendations.
There is no doubt that a “one size fits all” approach does not work across travel and hospitality. We can dig into the nuances, bringing relevant experience from within the industry and, based on experience solving tough business and technology challenges across many sectors. We can focus energy on marketing, sales, service, quote-to-cash/middle office, data & analytics, or architecture and integration.
Industry Challenges &
Salesforce Solutions for Travel & Hospitality
The travel and hospitality industry is facing several challenges from a technology perspective, and some of the biggest ones include:
Personalized Customer Experience: The travel and hospitality industry has been struggling to provide a personalized experience to their customers. Salesforce’s Marketing Cloud can be used to create personalized campaigns based on customers’ preferences and behaviors, while Inventory Management can be used to provide your customers with real-time available inventory, improving customer experience.
Managing Reservations and Bookings: With the increase in travel, managing reservations and bookings can be a tedious task for travel and hospitality companies. Salesforce’s Salesforce CRM platform can be used to streamline the booking process and provide a unified view of customer data, allowing for easier management of reservations and bookings.
Employee Management: With a growing workforce, travel and hospitality companies need to manage their employees’ schedules, training, and performance effectively. Salesforce’s Service Cloud, Experience Cloud, and Slack can be used for uniting teams and optimizing the employee experience.
Data Analysis and Insights: With vast amounts of data being generated, travel and hospitality companies need to be able to analyze data effectively to gain insights into customer behavior and preferences. Salesforce’s Analytics Cloud can be used to provide real-time insights into customer behavior, allowing companies to make data-driven decisions.
Overall, the integration of different Salesforce products can help travel and hospitality companies address a range of challenges, from improving customer experience and managing employee performance to inventory management and data analysis. By leveraging these solutions, travel and hospitality business leaders can increase operational efficiency, improve customer satisfaction, and drive revenue growth.
Not sure where to start with all this? Let V2 take you through a Salesforce demo built for your industry or situation, and then we’ll go from there, but this typically helps bring the goals into focus.
Schedule a Salesforce Demo
Designed For Travel & Hospitality
Join our Senior Director, Solutions Engineering, Stephanie Gerst, as she takes us through a high-level Travel and Hospitality Salesforce demo geared for cruise operations to show the Art of the Possible.
Proven Partners. Trusted Advisors. Beyond Consulting
V2 Strategic Advisors is a premier provider of Salesforce services for the Travel and Hospitality Industry, offering tailored solutions to meet the unique challenges of the sector. With our expertise, we empower our clients to optimize their operations, improve customer experiences, and drive revenue growth by leveraging the full potential of Salesforce’s powerful platform.
Contact us today to start a conversation, and learn more about our Travel & Hospitality expertise.