Travel, Transportation & Hospitality

  Creating Custom Solutions for Clients in Travel, Transportation, and Hospitality using Salesforce

Let’s face it, many segments of travel, transportation, and hospitality have been severely impacted by the global pandemic. Yet, if we hover above the recent downturn, we see an industry that was booming prior, and that has a tremendous amount of pent-up future demand. That is where V2 Strategic Advisors and Salesforce come in. 

We, humans, love to explore new places, meet new people, and escape our day-to-day environments. From a transportation and logistics perspective, the last couple of years have seen an explosion of demand and strained supply chains due to a massive uptick in eCommerce. Brick and mortar stores closed, forcing retailers to rapidly accelerate their digital transformation strategy. The full impact will become more clear in the years ahead, with the most adaptable companies surviving this unprecedented sea of change.

As with many industries, excellent customer service is at the heart of a positive travel, transportation & hospitality experience. Marketing, sales, and customer service need to be more tightly integrated than ever. Customers expect you to know who they are, how you’ve interacted to date, and what they prefer. Everyone wants to be a VIP. Everyone wants greater customer personalization in their communications and experiences. Data warehouses and data lakes bring together disparate data sources. If done correctly, analytics such as Salesforce Tableau and Tableau CRM can provide visualization, predictive insights, and next best action recommendations.

There is no doubt that a “one size fits all” approach does not work well across travel, transportation, and hospitality. We can dig into the nuances, bringing relevant experience from within the industry and based on experience solving tough business and technology challenges across many sectors. We can focus energy on different focus areas including marketing, sales, service, quote-to-cash/middle office, data & analytics, or architecture and integration.

Just as you shepherd your own customers and their goods across air, land, and sea, we too, take the lead in providing a high-value, customized journey for clients.

Join our VP of Global Technical Enablement, Stephanie Gerst, as she takes us through a high-level Travel, Transportation, and Hospitality Salesforce demo geared for cruise operations, to show some of the Art of the Possible.

We have full-length Salesforce demos and a clear point-of-view for every industry. Reach out today and let us know how we can support your next Salesforce project or implementation.

Who We Are

V2 is a leading boutique management & technology consultancy in the Salesforce ecosystem. Since 2005, we've built a respectable client list of well-known brands and fostered a culture of excellence, diversity, inclusion, and growth.

What We Do

V2 supports business and technology transformation initiatives across a range of industries. We take a holistic approach to solving client challenges by focusing on people, processes, data and platforms, and partner with best-in-class technology solutions including Salesforce and Snowflake.

How We Operate

V2 is an independently owned consulting firm that delivers a unique customer experience by combining proven enterprise capabilities, fair & reasonable pricing, a flexible delivery model, and a white-gloved approach to client success.

Industries

V2 understands the nuances of your industry including key trends, process flows, roles & responsibilities, data structures, and technology integrations. We'll speak your language on day one and share proven, innovative approaches to help you drive business and digital transformation in a competitive landscape.

Featured Insights

V2 believes that providing world-class consulting services begins with a passion to listen, learn, analyze, debate and share. While we certainly retain some of our "special sauce" for clients, we feel it's important to highlight our perspective and insights on a range of relevant topics.