Travel, Transportation & Hospitality

Let’s face it, many segments of travel, transportation & hospitality have been severely impacted by the global pandemic. Yet, if we hover above the recent downturn, we see an industry that was booming prior, and that has a tremendous amount of pent up future demand. We humans love to explore new places, meet new people and escape our day-to-day environments. From a transportation & logistics perspective, the last couple of years have seen an explosion of demand and strained supply chains due to a massive uptick in eCommerce. Brick and mortar stores closed, forcing retailers to rapidly accelerate their digital transformation strategy. The full impact will become more clear in the years ahead, with the most adaptable companies surviving this unprecedented sea of change.

 

As with many industries, the customer experience is the centerpoint of travel, transportation & hospitality. Marketing, sales and customer service need to be more tightly integrated as ever, regardless of the numerous front-, middle- and back-end systems capturing data about an individual or business. Customers expect you to know who they are, how you’ve interacted and what they prefer. Everyone wants to be a VIP. Data warehouses and data lakes bring together disparate data sources, and if done correctly, analytics such as Salesforce Tableau and Tableau CRM can provide visualization, predictive insights and next best action recommendations.

 

There is no doubt that a “one size fits all” approach does not work well across travel, transportation & hospitality. We can dig into the nuances of each, bringing relevant experience from both within the industry and based on experience solving tough business and technology challenges across many sectors. Depending on your segment, we can focus energy on different focus areas including marketing, sales, service, quote-to-cash/middle office, data & analytics or architecture & Integration. Just as you shepherd your own customers and their goods across air, land and sea, we too, take the lead in providing a high-value, customized journey for clients.

Who We Are

V2 is a leading boutique management & technology consultancy in the Salesforce ecosystem. Since 2005, we’ve built a respectable client list of well-known brands and fostered a culture of excellence, diversity, inclusion, and growth.

What We Do

V2 supports business and technology transformation initiatives across a range of industries. We take a holistic approach to solving client challenges by focusing on people, processes, data and platforms, and partner with best-in-class technology solutions including Salesforce and Snowflake.

How We Operate

V2 is an independently owned consulting firm that delivers a unique customer experience by combining proven enterprise capabilities, fair & reasonable pricing, a flexible delivery model, and a white-gloved approach to client success.

Industries

V2 understands the nuances of your industry including key trends, process flows, roles & responsibilities, data structures, and technology integrations. We’ll speak your language on day one and share proven, innovative approaches to help you drive business and digital transformation in a competitive landscape.

Featured Insights

V2 believes that providing world-class consulting services begins with a passion to listen, learn, analyze, debate and share. While we certainly retain some of our “special sauce” for clients, we feel it’s important to highlight our perspective and insights on a range of relevant topics.