Travel, Transportation & Hospitality
Creating Custom Solutions for Clients in Travel, Transportation, and Hospitality using Salesforce
Many segments of travel, transportation, and hospitality have been impacted by the global pandemic. If we hover above the recent downturn, we see an industry that was booming. An industry that has a tremendous amount of pent-up future demand. That is where V2 Strategic Advisors and Salesforce come in.
Humans love to explore new places, meet new people, and escape our day-to-day environments. From a transportation perspective, the last couple of years have seen an explosion of demand and strained supply chains due to a massive uptick in eCommerce. Brick-and-mortar stores closed, forcing retailers to accelerate their digital transformation strategy rapidly. The full impact becomes more clear in the years ahead, with adaptable companies surviving this unprecedented sea of change.
Excellent customer service is at the heart of a positive travel, transportation & hospitality experience. Marketing, sales, and customer service need to be more tightly integrated. Customers expect you to know who they are, how you’ve interacted to date, and what they prefer. Everyone wants to be a VIP. Everyone wants greater customer personalization in their communications and experiences. Data warehouses and data lakes bring together disparate data sources. Analytics like Salesforce Tableau and Tableau CRM can provide visualization, predictive insights, and next-best-action recommendations.
There is no doubt that a “one size fits all” approach does not work across travel, transportation, and hospitality. We can dig into the nuances, bringing relevant experience from within the industry and, based on experience solving tough business and technology challenges across many sectors. We can focus energy on marketing, sales, service, quote-to-cash/middle office, data & analytics, or architecture and integration.
Join our VP of Global Technical Enablement, Stephanie Gerst, as she takes us through a high-level Travel, Transportation, and Hospitality Salesforce demo geared for cruise operations to show the Art of the Possible.
Reach out today and let us know how we can support your next Salesforce project or implementation.